Last updated: September 1, 2017
The information we receive from you helps us personalize and continually improve our business. Here are the general types of personal information (and sensitive personal information) we (and certain third parties) may gather:
Examples of Information You Give Us: This includes without limitation your name, shipping, billing, and/or business addresses; location information; phone number; e-mail address; username and password information; credit or other payment card information; gender; date of birth; and survey response data. If you apply to join our Affiliate Program, we may also collect information about your business, such as your (or your organization's) name, e-mail address, street address, telephone number, tax identification number, and information about your website (e.g., the URL, the number of unique users and page views, the demographics of your user base, etc.). We may also collect other types of information that you provide to us to help you achieve your health and wellness goals, such as your:
Information We Automatically Receive: We automatically receive and store certain technical information whenever you interact with us. For example, as common practice used by other websites, we use “cookies” to enhance your experience on our websites as described below, which allows us to obtain certain information when your web browser accesses any of our websites.
Information We Obtain From Other Sources: We may receive information about you from other sources, including from third party vendors, services and commercially available sources (such as data aggregators and public databases). We may also collect information that you publicly post on our social media pages, such as our Facebook®, Instagram®, and Twitter® pages. In addition, we may combine information you give us with other information from ThunderFit sources, communications and transactions. Where permitted by law, we combine this information received from other sources, including from social media websites, with information you give us and information that we collect automatically about you.
ThunderFit may use the information provided above in various ways, including without limitation, to:
Do Not Track Signals: Some web browsers offer a "Do Not Track" signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. Like many other websites and online services, we do not currently alter our practices when we receive Do Not Track signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer's online activities over time and across third-party websites or online services, as there is no consensus among industry participants as to what "Do Not Track" means in this context. To find out more about "Do Not Track," you may wish to visit http://www.allaboutdnt.com/. Does ThunderFit Share the Information and Data it Receives? We value the trust our customers place in us to safeguard their personal information. We share personal information we collect with your consent and as described below:
Third-Party Service Providers: We utilize third party companies and individuals to perform business functions on our behalf to better serve you. For example, we use third parties to help us make our products and services available to you, fulfill orders you may have placed, process credit card payments, provide customer service, ship postal mail, deliver your packages, conduct market research or information analysis, manage promotions, and contact you in connection with various ThunderFit Services. In these instances, we may need to provide your information to these third parties for such purposes.
Assignment to a ThunderFit Trainer and/or ThunderFit Nutritionist: To maximize the benefits of our products and services, we assign ThunderFit Trainers (a "Trainer") to all customers who agree to a ThunderFit membership or who consent to be contacted by a Trainer. Your assigned Trainer is available to assist you in understanding and using the products you ordered, and help give you the motivation you need to help you achieve your fitness goals. To help you both get in contact, your assigned Trainer will receive access to certain information you provided during your purchase process, such as your name, address, phone number, e-mail address and the names of the products you purchased. Your Trainer may contact you to offer support, and provide general information and marketing materials. Please note that ThunderFit will never provide your assigned Trainer your credit or debit card information or other highly personal information if provided.
Related Companies; Third Party Offers: ThunderFit occasionally partners with third parties to learn more about our customers so we can service you better or offer products or services that we feel may be useful to you ("Related Company"). In such case, we may disclose to a Related Company certain information, such as your name, e-mail, billing or shipping address, products purchased and price. If you request information from a Related Company, we may disclose additional information such as your e-mail address, phone number and other contact information, so the Related Company can provide you with the information you requested. If you purchased a product or service from a Related Company, we will also disclose your credit card information so they can complete your purchase. We may disclose aggregated, de-identified information to Related Companies: (i) so the Related Companies can provide you with advertisements tailored to your interests; (ii) for statistical analysis, research, and demographic profiling purposes; and (iii) to support our business and improve our mission to help our customers achieve their health and wellness goals.
Protection of ThunderFit and Others: We may share your information, including personally identifiable information, in order to: (i) protect or defend the legal rights or property of ThunderFit, or the legal rights of our customers, Trainers, business partners, employees, agents, and contractors; (ii) protect the safety and security of our customers, Trainers or members of the public, including acting in urgent circumstances; (iii) detect and protect against fraud and identity theft or to conduct risk management; (iv) comply with laws, legal process, or legal requests from any governmental or regulatory body; or (v) to enforce or apply our website Terms and Conditions and/or other agreements.
De-identified Data Disclosures: We may also disclose non-identifying transaction information to third parties for the purpose of accounting and record keeping. We may also disclose aggregated, de-identified user data or non-personal information with business partners, advertisers, and others.
At various points and pages on our websites or mobile applications, you may be able to access or utilize services offered by or in conjunction with third parties. This includes services in connection with third-party "social media" and other sites that would allow personal information to be transferred to such third parties (for example, Facebook Connect), Trainers, and others. These third parties have separate data collection and privacy practices independent from ours, so please review their privacy policies to understand your rights. For this reason, ThunderFit cannot be responsible for their policies or activities. Please contact those third parties directly if you have questions about their privacy practices.
ThunderFit has implemented and uses reasonable security measures designed to help prevent the loss and unauthorized access of your information. Despite these efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or our online services. If you suspect a website or mobile application is pretending to be that of ThunderFit's (also known as "spoofing"), do not enter any personal information, but please let us know by e-mailing firstname.lastname@example.org. Personal information may be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law. Personal Information we collect is maintained in the United States.
As we continue to develop and grow our business or in the unlikely event of a bankruptcy, we might sell one or more of our assets, subsidiaries or business units. In such transactions, customer information is typically one of the transferred business assets. Users Based Outside of the USA; Transfer of Personal Information
We want to be sure your personal information is kept accurate and complete, and for this reason we ask that you inform us in the event of any changes to your information. If you provided your information directly to ThunderFit, you may access or update certain personal information by logging into your ThunderFit account if you created one. Your Privacy Choices: Opt-Out
Marketing: We offer you various ways to opt-out of receiving certain communications from us. If you would like to opt-out of receiving e-mail marketing communications from us, you may click the “Unsubscribe” link found at the bottom of ThunderFit marketing e-mails that we send and follow the easy instructions to opt-out, or you may click the "Preferences" links to update your e-mail settings. If you would like to opt-out of receiving marketing phone calls, you can inform the agent with whom you speak that you would like to be placed on ThunderFit’s "Do Not Call" list. If you would like to opt-out of any ThunderFit text message campaign, please follow the instructions provided when you opt-in to the campaign; typically, responding "STOP" to your specific short code will opt you out of the campaign for which you signed up.
Online Advertising: To learn some of the ways that you can opt-out of targeted online advertising, see the section above titled “What About Cookies, Pixel Tags and Third Party Tracking Tools?" for more information.
A California resident who has provided Personal Data, as defined under California Civil Code section 1798.83, to a business with whom he/she has established a business relationship for personal, family, or household purposes (a "California Customer") may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of Personal Data, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom Personal Data was disclosed in the preceding calendar year, as well as a list of the categories of Personal Data that were disclosed. California Customers may request further information about our compliance with this law by e-mailing email@example.com. Please note that we are required to respond to one request per California Customer each year, and we are not required to respond to requests made by means other than through this e-mail address.
Please feel free to share any comments, concerns, complaints, or questions with us by reaching us at: firstname.lastname@example.org